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Help Desk Technician (Internal IT)

Company Overview

ISOutsource is an IT services and support solutions provider focused on helping small and medium sized businesses feel happy, supported and productive with their IT. With over 26 years of experience in IT consulting services and support, we provide the most cost-effective technical solutions to help maximize our clients' return on investment in technology and human capital. Our mission is to provide excellent outsourced technology services with the highest standards of customer service, professionalism and competence to make our customers feel happy, supported, productive and satisfied with their technology investments.

Job Summary

ISOutsource, a market leading Microsoft Gold Partner and fast-paced and growing IT consulting services firm located in Seattle, is looking for an experienced Support Technician with strong technical skills, understanding of industry best practices, and an extraordinary passion for customer service. This opportunity will provide the right candidate with an extremely challenging yet rewarding work for small to medium sized business throughout our community. This is a challenging job with commensurate rewards for someone with an entrepreneurial spirit, relentless drive, engaging personality, and strong organizational skills.

The right candidate will join our growing team of talented technical personnel at one of the few Microsoft Gold Partners in the SMB networking space, and build their technical skills and a career path within our organization to IT Engineer or Consultant and beyond.

The Support Technician role involves carrying out the following key duties from our Bothell, WA office:

  • Provide first line technical support including desktop and server support
  • Solve a wide variety of issues
  • Some specialized application support calls received (training provided)
  • Carry out day-to-day network administration tasks
  • Perform routine server maintenance tasks
  • Manage our network monitoring system
  • Provide in-house technical support
  • Work in an energized team and fun office environment
  • A variety of technologies available
  • Partner with Support colleagues skilled in a variety of technical arenas
  • Partner with a great group of field consultants
  • No travel required

Our ideal candidate will possess the following qualities:

  • A passion for customer service
  • A solid work ethic
  • Excellent communication skills at technical and non-technical levels
  • Excellent written communication skills
  • Excellent time management and multi-tasking skills
  • Attention to detail and quality of work
  • Advanced troubleshooting skills
  • Eager to learn new technologies 
  • Flexibility (some shift work may be required)

Candidates should have experience with some or all of the following technologies:

  • Windows 7/Windows 8/Windows 10
  • Office 2013-Current Version
  • Windows Server 2008/2012/2016
  • Exchange 2013 – Current Version
  • Office365
  • SQL 2011 – Current Version
  • Backup Solutions
  • Anti-Virus Solutions
  • Routers/Firewalls
  • Mac OS/Linux

Experience & credentials required:

  • 2+ Years of technical support experience
  • MCSA/MCSE certification or ability to attain certification within 6 months of employment
  • Valid WA state driver's license

ISOutsource is an equal opportunity firm. ISOutsource offers an excellent benefit package to full-time employees including medical, dental, vacation, personal training budget and 401k plan

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